Our Services
Proven Results
Face-to-Face Intercepts
CRMS conducts in-depth interviews, event surveys, and contact tracing intercepts at public events, retail sites, public transportation, and neighborhoods across the country.
Our professional interviewers are trained in accordance with the highest standards of data collection techniques and are equipped with everything needed to collect data with reliable results.
Focus Groups
CRMS has recruited, facilitated, and managed over 500 focus groups, triads, and in-depth interviews spanning an array of industries that include healthcare, brand research, advertising effectiveness, political views, and non-profits.
CRMS utilizes the latest software to set-up groups with 100% online facilitation. If you prefer traditional groups, we make full-service accommodations at one of our partner facilities across the US.
No matter the population, language, or venue, rest assured that CRMS will deliver the qualitative insights you need for decision making!
Online & Mobile Data Collection
Need to conduct a survey with a quick turn-around? An online survey may be the best solution. CRMS has extensive expertise in survey development, online programming, and on-demand reporting.
In addition, CRMS works with multiple panel suppliers to ensure that we reach our target population on-time and within budget!
Call Center
CRMS has inbound/outbound call capabilities for customer service, answering service, and survey research objectives.
Our virtual call center utilizes state-of-the-art software technologies with the highest industry-standards for data security. Key features include call monitoring, on-demand reports, and outbound call-forwarding.
Our trained telephone agents are each equipped with the latest technology for inbound/outbound calls across the US. Whether you seek a full-service supplier or help with call overflow, CRMS can help!
Mystery Shops
CRMS has conducted thousands of mystery shops spanning retail stores, fine dining, public venues, and airports. Our mystery shop platform provides multiple reporting features that can be customized based on your company's needs. Our certified shoppers are trained to provide detailed, accurate, and timely insights.